Returns & Exchanges – Fathom Gears
At Fathom Gears, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we have designed a straightforward process to make it as simple and convenient as possible. Please review the following guidelines to ensure your return or exchange is processed smoothly.
1. Eligibility for Returns
You may return most items purchased on fathomgears.com within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, in the original packaging, and in the same condition as when you received it.
- All tags, labels, and accessories must be included.
- Certain items, such as custom products or perishable goods, may not be eligible for return. If your item is non-returnable, this will be clearly indicated on the product page.
2. Initiating a Return
To start a return, visit your account on fathomgears.com and locate your order history. Select the item you wish to return and follow the prompts to generate a return request. You will receive instructions on how to package your item and where to send it.
3. Return Shipping
Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item. We recommend using a traceable shipping method to ensure your return reaches us safely. Please keep your return tracking number for reference.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be processed, and a refund will be issued to your original payment method within 5–10 business days. Shipping fees are non-refundable unless the return is due to an error on our part.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please submit an exchange request through your account on fathomgears.com. Exchanges are subject to product availability. Once the requested item is confirmed, we will provide instructions for returning the original item and shipping the replacement.
6. Defective or Incorrect Items
If you received a defective or incorrect item, please notify us immediately via fathomgears.com. We will provide instructions for returning the item and ensure that a replacement is sent to you at no additional cost.
7. Processing Time
After we receive your returned item, please allow 5–10 business days for inspection and processing. Refunds or exchanges will be completed promptly once the return has been approved. We appreciate your patience as we ensure each item meets our quality standards.
8. Contacting Us
For any questions regarding returns or exchanges, please visit fathomgears.com. Our customer support team is available to provide assistance and guide you through the process to ensure a smooth experience.